Speech in Call and Web Centers
Paper deals with the speech-enabled telephony and internet applications. Two alternatives (Microsoft Speech Server MSS and IBM WebSphere) for the developing of speech-enabled applications are analyzed. Microsoft Speech Application Software Development Kit (SASDK) is described. Telephony call control with MSS and call management controls in SASDK are presented. Some demonstrations of speech–enabled Lithuanian Web pages (http://www.speech.itpi.ktu.lt) and telephony services are prepared. . Ill. 2, bibl. 12 (in English, summaries in Lithuanian, English, Russian).
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